Built for specialty laboratories
More paid specimens. Less rework to get there.
LABDATA 360° is the ordering and results portal for toxicology, molecular, reference, and pathology laboratories. It catches the intake errors that become denials while the patient is still in the room, verifies coverage before the claim, and gives your customers results, supplies, pickups, and scheduling behind a sign-in they already have.
Demo access is provisioned by our team after a short qualification call. There is no public sign-up.
Built on standards labs already trust
- HIPAA-aligned
- US-based team, US-hosted data
- Sign in with Microsoft, Google, Apple
- MFA / AAL2
- HL7 and API integrations
- Encrypted in transit & at rest
- Change-audited
The goal
A laboratory’s throughput is paid specimens, not collected ones.
Every specimen you collect is inventory until the claim is paid. The constraint in that flow is not the analyzer and it is not the biller. It is the quality of the order the moment it is placed. Correctness at intake is paid once, by one person, while the patient is present. An error at intake is paid again and again, by another team, after the specimen is gone. LABDATA 360° puts every safeguard at that one point instead of adding a second queue downstream.
- 46 to 68%
- of all laboratory errors occur in the pre-analytical phase, before the specimen is tested
- 27%
- of claim denials trace to registration and eligibility, the largest single category
- 90%
- of denials are preventable, and the prevention point is intake
- $25 to $118
- cost to rework one denied claim, caught within 3 days versus after 30
Sources: Plebani, “Errors in clinical laboratories or errors in laboratory medicine?” (Clin Chem Lab Med, 2006); MGMA denial benchmarks; HFMA, “Navigating the rising tide of denials”; Physicians Practice on claim rework cost.
Our mission
Get paid on every specimen you process. Everything else follows from that.
Sign in with the account you already have
Microsoft 365, Google, or Apple. No new username, no new password, no reset tickets for your office manager to chase. Password sign-in is still available and requires multi-factor authentication, enforced in the database rather than only on the screen.
Errors caught while the patient is still in the room
Address autocomplete, duplicate-patient detection, guardian capture for minors, wrong-year dates, NPI and PECOS checks, OIG exclusion screening, duplicate analytes, and ABNs. Each one is a denial that never gets written.
Coverage verified before the claim, billed at cost
Built-in coverage discovery and Medicare eligibility through our Stedi partnership. Lab billing staff approve every match; nothing overwrites a patient record on a guess. Transaction fees pass through with no markup.
Results, supplies, pickups, schedules, and your field team in one login
HL7 results with abnormal flags, supply orders with recurring schedules, specimen pickups, randomized testing programs with SMS reminders, real-time chat, and a Revenue Watchlist that shows your account managers exactly which accounts are leaking. One place for customers to work, one audit trail for you.
Simple protections, expensive problems
Caught while the patient is still in the room.
Each safeguard below exists because it prevents a specific, recurring rework loop in the billing cycle. None of them is a popup the clerk has to fight. They are the difference between a clean claim and a denial nobody remembers causing.
Address autocomplete
What happens without it: A clerk types the clinic's own street address into the patient record because the patient is homeless or in a hurry.
What LABDATA 360° does: Addresses come from Google Places, so the ZIP and apartment number are real. A patient address that matches the clinic is flagged for the laboratory before verification.
Duplicate-patient detection
What happens without it: The same patient is registered twice, once as Jon and once as Jonathan, under two different clinics.
What LABDATA 360° does: Matches on SSN, name plus date of birth, and name plus phone are shown before the record is saved. Lab staff resolve the rest from a duplicate-patients report with a full audit trail.
Guardian capture for minors
What happens without it: A 16-year-old is registered with no guardian, and the claim goes out with the minor listed as the subscriber.
What LABDATA 360° does: Guardian details are required when the patient is a minor, because the guardian is almost always the insurance subscriber.
Wrong-year dates
What happens without it: In the first week of January, a collection date is typed with last year's year.
What LABDATA 360° does: Implausible collection dates are stopped at entry instead of surfacing as a timely-filing problem months later.
What sets us apart
Capabilities you won’t find in a generic lab portal.
AI medical necessity
JustifAI writes individualized medical necessity documentation at the Review & Submit step of every insurance-billed order, from the patient's diagnoses, medications, prior results, and testing history. Provider opt-in, never blocking, stored with a document ID for audit.
Testing programs that run themselves
Randomized testing schedules for court-ordered, probation, and employer programs. Daily arrivals, automatic no-show marking, compliance reports, SMS and email reminders, and a phone line patients can call to hear their next date.
Supplies and pickups without the phone call
Customers order collection supplies, set recurring supply schedules, and request specimen pickups from the same login. The laboratory sees burn rate against vessels shipped, so over-shipping and stock-outs are visible before they cost money.
Not one size fits all
The core gets you paid on every specimen. The rest we build with you.
Every laboratory has a customer that needs something nobody else does. LABDATA 360° ships a core that already covers the work between an order and a paid claim, and a team that adds what your next customer needs, in your terminology, on your timeline.
In the core today
- Sign in with Microsoft 365, Google, or Apple
- Guided order entry with intake safeguards
- Coverage discovery and Medicare eligibility through Stedi
- HL7 v2.3 to your LIS, API integrations everywhere a partner offers one
- Results with abnormal flags, PDFs, and email notifications
- Supply orders, recurring schedules, and specimen pickups
- Randomized testing programs with SMS and IVR
- Client invoicing with card payment through Stripe
- Revenue Watchlist and field-team reporting
- Real-time chat between customers and the laboratory
What we will build with your next customer
- FHIR interfaces for a customer's EHR or a payer's prior-authorization API
- Pharmacogenomics (PGx) panels, reporting, and result formats
- Additional inbound patient feeds from a customer's EHR
- Courier and shipping integrations beyond FedEx
- Payer-specific rules, forms, and documentation requirements
- Reports your billing or sales team needs and does not have today
Scoped and priced per engagement. We tell you what is in the core and what is new work, and we do not sell a roadmap as a feature.
See LABDATA 360° on a real workflow.
Tell us a little about your laboratory and we’ll provision a guided demo. No credit card, no contract, just a 30-minute working session with our team.